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These faults are not defects of EWH and shall be fixed by the consumer or by a specialized
organization at his own expense.
In case of failure to fix problems using the above recommendations or in case of others problems
revealing you should contact the authorized service center listed in the operation manual.
Transportation and storage of electric water heaters
Transportation and storage of electric water heaters shall be carried out in accordance with
manipulation marks on the packaging:
1. 2. 3. 4.
- Need to protect the goods from moisture;
- Fragile, delicate handling;
- Recommended storage temperature range from +10° to +20° С;
- Correct vertical position of cargo;
Manufacturer's warranty
The manufacturer sets 2 years as the period of warranty for water heater, and warranty period for
parts and components is as follows:
for water containing tank (inner tank) – 5 years;
for other components (heating element, thermostat, indicator lights, gaskets, temperature indicator,
pressure relief valve) – 2 years.
The warranty period is calculated from the date of EWH sale. If there is no or corrected date of sale
and shop stamp, the warranty period is calculated from the date of EWH manufacture. Claims within
the warranty period are accepted only on presentation of the warranty card with marks of the seller,
and the identification plate on the casing of the EWH.
Malfunction of the safety valve or power cord is not a malfunction of EWH or shall not entail EWH
replacing. Responsibility for compliance with principles of installation and connection shall be borne
by the buyer (in case of connection by his own) or by the installer carrying out connection.
When installing and operating EWH, the consumer is obliged to comply with requirements
ensuring trouble-free operation of the appliance during the warranty period:
implement security measures and rules of installation, connection, operation and
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maintenance contained in this manual;
avoid mechanical damage from negligent storage, transportation and installation;
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avoid damage caused by water freezing in EWH;
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use for heating in EWH water without mechanical and chemical admixtures;
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operate the EWH with properly operating relief valve supplied with EWH.
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The manufacturer shall not be liable for defects due to violations of principles of installation, operation
and maintenance of EWH set forth herein, including in cases where these defects have arisen due to
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