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Frequently Asked Questions (FAQs)
Q1: What can I do if I encounter any of the following issues when configuring the router?
• If your device did not detect the router's Wi-Fi network: Ensure that the router is powered on. Wait
for a moment (till the router is started) and try to search again on your device.
• If you cannot visit the router's configuration page on your device: Ensure that your device is
connected to the router's Wi-Fi network, and then enter 192.168.3.1 in the browser to visit this page
on your device.
• If the page displays "Cable disconnected": Ensure that the router's WAN port is connected to
the modem's LAN port, and the modem has Internet access. Check that all joints are securely
connected and in good contact, and the network cables are in good condition.
If the issue persists, restore the router to the factory settings, and follow the guide to reconnect the cables
and configure the router.
Q2: How do I restore the router to its factory settings?
Connect the router to the power supply and wait until the router completes the startup process.
Use a needle or pin to press the RESET button on the router for more than two seconds until the
indicator light turns off. Wait for the router to complete the restart process. When the indicator turns
red, this indicates that the router has been restored to its factory settings.
You need to configure the router again after a factory reset.
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