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Q6: What should I do if some of my devices cannot find or connect to the Wi-Fi?
This router supports Wi-Fi 7, which is the new generation Wi-Fi technology that can improve network
speeds for Wi-Fi 7 devices. However, some earlier devices, such as laptops using Intel network
adapters, may not be able to find or connect to the Wi-Fi due to compatibility issues. In this case,
try to update the software version of the devices by referring to the device instruction manual, or
perform the following operations:
Update the router and the HUAWEI smart device management app to the latest version. Then open
the app, touch the router icon, touch Show more, search for and enable Backup Wi-Fi 5, and
connect your device to the Wi-Fi 5 network.
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