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Troubleshooting
Issues
Possible Causes
Solutions
Replace the electrical outlet.
Power outlet is damaged or doesn't make
proper contact.
Properly plug in the power plug.
Power plug is not properly plugged in.
Display does not light
up.
Contact the after-sales service team.
Power plug is melted and deformed.
Provided base is not used.
Use the provided base.
Contact the after-sales service team.
Error code E1: Faulty temperature sensor
Display shows an error
code.
Error code E2: Heating error
Contact the after-sales service team.
Circuit board is damaged.
Contact the after-sales service.
Heating element is damaged.
Contact the after-sales service.
Kettle does not heat.
Thermostat tripped due to boiling dry.
Wait until the temperature drops
before use.
Contact the after-sales service.
NTC temperature sensor is damaged.
Contact the after-sales service.
The circuit has an error.
Power does not turn off
after water boils, or
kettle heats but water
does not boil.
Enable the phone's Wi-Fi.
App connection error.
The phone's Wi-Fi is not enabled.
Control board is damaged.
Contact the after-sales service team.
Specifications
Name: Electric Kettle
Model: MJJYSH01-A
Rated Voltage: 220-240 V~
Rated Power: 1800 W
Rated Frequency: 50/60 Hz
Capacity: 1.7 L
Wireless Connectivity: Wi-Fi IEEE 802.11b/g/n 2.4 GHz
Net Weight: 1.20 kg
Wireless Connectivity: Bluetooth Low Energy
Frequency Range: 2400-2483.5 MHz
Maximum Output Power: ≤20 dBm
Item Dimensions: 273 × 155 × 242 mm
Power consumption of networked standby: ＜2.0 W
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