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EN EN Troubleshooting
Troubleshooting
Problem
Solution
Problem
Solution
Problem
Solution
Problem
Solution
The mop pad holder is
raised abnormally.
The station cannot
automatically empty the dust
box.
• Please remove the mop pad holder to
check if there is any foreign object stuck
in it, and try to restart the robot. If the
problem persists, please contact the
after-sales service team.
The robot will
not turn off.
• Check whether the dust bag in the dust
tank is full.
• If the dust bag is not full, check whether
there is any obstruction at the auto-
empty vents of the robot, the base
station, or the dust box. If any, clean the
blocked part in time.
The robot
moves without
following the
set route.
• Objects such as power cords and slippers should be
organized before using the robot.
• Working on wet slippery surfaces causes the main
wheel to slip. It is recommended to dry the wet places
before using the robot.
• Wipe the bumper window on the robot with a clean,
soft cloth to keep them clean and unobstructed.
• The robot cannot be turned off when it is charging.
It is recommended to move the robot from the base
station, and then press and hold the power button for
3 seconds to turn it off.
• If the robot cannot be turned off by performing step
1, press and hold the power button for 10 seconds
to forcibly turn off the robot. If the problem persists,
please contact after-sales service.
There is water under the
clean water tank or around
the seal.
• When taking out the clean water tank,
some water in the pipe may be left
under the tank or around the seal. This is
normal. Please wipe with a dry cloth.
The water level in the
washboard is abnormal.
The charging
speed is slow.
The robot
misses the
rooms to be
cleaned.
• Make sure that the doors of the rooms to be cleaned
are open.
• The place in front of the room to be cleaned may be
wet and slippery, causing the robot to slip and work
abnormally. Please try drying the floor before using
the robot.
• It takes about 4 hours to fully charge the robot when
its battery is low.
• If you operate the robot at temperatures outside
of the specified range, the charging speed will
automatically slow down to extend the battery life.
• The charging contacts on both the robot and the
base station may be dirty, please wipe them with a
dry cloth.
• Check whether the seal on the used
water tank is loose or not correctly
installed, and manually reset it if so. If
the problem persists, please contact the
after-sales service team.
• Gently press down on the used water
tank to make sure it is installed correctly.
• Remove the washboard filter and check
whether the sewage drain outlet is
blocked and clean it.
• Check the cleaning solution. Do not
add any liquid other than the officially-
approved cleaning solution.
For more support, contact us via https://global.dreametech.com
The robot will
not resume
cleaning after
charging.
The noise
increases
while the robot
is operating.
• Make sure that the robot is not set to the Do Not
Disturb (DND) mode, which will prevent it from
resuming cleaning.
• The robot will not resume cleaning after you manually
place the robot on the base station or send the robot
to charge via the app or the button
.
• Check whether the dust box filter is clogged. If so,
clean it or replace it.
• A hard object may be caught in the main brushes or
the dust box. Check and remove any hard object.
• The main brushes or the side brush may become
tangled. Check and remove any foreign objects.
• Switch the suction mode to Standard or Quiet.
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