Текст страницы
EN
EN
Routine Maintenance Troubleshooting
Mop Pads
Problem
Solution
Problem
Solution
Remove the mop pads from the mop pad holders to replace them.
The robot will
not turn on.
• The battery is low. Recharge the robot on the base
and try again.
• The temperature of the battery is too low or too high.
It is recommended to operate the appliance at a
temperature between 0°C (32°F) and 40°C (104°F).
The robot
cannot find
and return
to the base
station.
The robot will
not charge.
Battery
• The base station is not connected to power, please
make sure both ends of its power cord are correctly
plugged in.
• The contact between the charging contacts on the
base station and the robot is poor, please clean the
charging contacts.
• Check whether there is any foreign object at the
connectors of the robot and remove the foreign
object if any.
The robot contains a high-performance lithium-ion battery pack. Make sure
• The route for returning to charge is blocked, e.g. the
door is closed.
• The base station is disconnected from power or
moved when the robot is not on it. Please connect
the base station to the power supply or place the
robot onto the base station to charge.
• There are too many obstructions around the base
station. Place the base station in a more open area.
• Moving the robot may cause it to re-position itself,
and it will recreate a map if re-positioning fails. If the
robot is too far from the base station, it might not be
able to automatically return on its own, in which case
you will need to manually place the robot onto the
base station.
• Wipe the signaling area on the base station to remove
dust or debris.
that the battery remains well-charged for daily use to maintain optimal battery
performance. If the robot is not used for an extended period of time, turn it off
and put it away. To prevent damage from over-discharging, charge the robot at
least once every three months.
The robot
fails to
connect to
Wi-Fi.
The robot
gets stuck in
front of the
base station
and cannot
return to it.
• The Wi-Fi network password is incorrect. Make sure
the password used to connect to your Wi-Fi network
is correct.
• The robot does not support a 5 GHz Wi-Fi
connection. Make sure the robot is connected to a 2.4
GHz Wi-Fi connection.
• The Wi-Fi signal is weak. Make sure the robot is in an
area with good Wi-Fi coverage.
• The robot may not be ready to be configured. Please
exit and re-enter the app, and then try again as
instructed.
• Check whether there is enough space on both sides
or in front of the base station to prevent the robot
from being blocked.
• The robot may slip if the floor in front of the base
station is overly wet. If so, clean the excess water
before trying again.
• It is recommended to move the base station to a
different place and try again.
• Make sure the ramp extension plate is installed
properly.
16
17