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FAQ
Q:
If the camera is offline on the App, will the video recording continue?
A:
If the camera is powered on but disconnected from the Internet, then local recording will continue but cloud recording will
stop. If the camera is powered off, both video recordings will stop.
Q:
Why the alarm is triggered when nobody in the image?
A:
Try to set the alarm sensitivity lower. Please notice that vehicle and animals are also the trigger source.
Q:
How do I unlock the SIM PIN of my Nano SIM Card?
A:
Most SIM PINs can be set up to unlock on your phone, as follows:
- For IOS system:
- Insert your Nano SIM card.
- On your phone, go to Settings > Cellular > SIM PIN.
- Under SIM PIN, touch to disable the “SIM PIN” by
entering PIN code.
- For Android system:
- Insert your Nano SIM card.
- On your phone, go to Settings > Security > More settings > Set
up SIM lock.
3. Under Set up SIM lock, touch to disable the “Lock SIM card”
by entering PIN code.
If the SIM PIN cannot be unlocked or is invalid, please contact your
carrier.
Q:
If the camera is offline on the App, and I have already attempted to reset the device but the camera remains offline, what
steps should I take to resolve this issue?
A:
1. Firstly, confirm that a valid Micro SIM card has been inserted into the camera. If not, insert a valid Nano SIM card and
power on your camera.
2. If a valid Nano SIM card has been inserted and the camera remains offline, proceed as follows:
• Go to the app interface, tap "Device Settings - >APN Network Settings", then follow the app wizard to finish the network
configuration.
• Or go to the app interface, tap "Learn More" - >"reconfigure network", then follow the app wizard to finish the network
configuration.
Q:
How to use APN Configuration?
A:
If the H8c 4G prompts “Connection Failed", you can operate as follows:
1. Please tap “Try APN Configuration” in the app interface and follow the app wizard. (If the LED indicator is not in fast-flashing
blue, Please press the RESET button three times to APN Configuration.)
When you ensure that the conditions for APN Configuration are met, please tap “Next” in the app interface.
2. Please input APN based on carrier info. “APN” and “Authentication Type” are required information. After filling in the relevant
information, please tap “Submit”.
3. Please make sure that the conditions for APN Configuration are met:
·The environment is quiet and the phone stays close to device.
·The LED indicator is still in fast-flashing blue.
For additional information about the device, please refer to www.ezviz.com/eu.
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