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EN FAQ
If the vacuum is not working properly, please refer to the table below.
Errors
Possible Causes
Solutions
Fully charge the vacuum,
then resume use.
The appliance is out of
battery or its battery level
is low.
Vacuum does not work.
Overheat protection mode
triggered by a blockage.
Clean the suction openings
or air duct. Wait until the
vacuum cools down, then
reactivate it.
The suction opening or air
duct is blocked.
Clear any blockages from
suction opening or air
duct.
Dust cup is full and/or
filter assembly is clogged.
Empty the dust cup and
clean the filter assembly.
Weak suction force.
Attachment is blocked.
Clear any blockages in the
attachment.
Main suction opening or
extension rod is blocked.
Clear any blockage in the
main suction opening or
extension rod.
The motor makes a strange
noise.
Avoid using spin mop head
to clean up large amounts
of liquid stains.
Spin mop head sucks in
large amounts of liquid,
causing damage to the
motor.
The battery pack is
damaged.
The first indicator is
red when charging the
vacuum.
Please contact after-
sales service to arrange
maintenance.
The charger is incompatible.
The first indicator blinks
red when charging the
vacuum.
Only use the original
charger to charge the
vacuum.
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