Текст страницы
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the earbuds, try these solutions first:
• Charge the earbuds and the charging case (see page 26).
• Place the earbuds in the charging case, then close the case (see page 16).
Re-open the case and remove the earbuds (see page 15).
• Check the earbud status lights (see page 30) and charging case status light
(see page 32).
• Check the earbud fit using a mirror (see page 14).
• Move your device closer to the earbuds (30 ft or 9 m) and away from any
interference or obstructions.
• Increase the volume on the earbuds, your device, and the music app.
• Make sure your device supports Bluetooth connections (see page 33).
• Download the Bose app and run available software updates (see page 12).
• Connect a different device (see page 12).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. You can also access troubleshooting articles, videos,
and other resources at: support.Bose.com/UOE
support.Bose.com/UOE
If you’re unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contact
worldwide.Bose.com/contact
SYMPTOM
SOLUTION
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30).
Earbuds don’t power on
If the earbuds have been exposed to high or low temperatures, let
the earbuds return to room temperature.
See “Earbuds don’t charge” on page 53.
4 6 | E N G