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Troubleshooting
SYMPTOM
SOLUTION
Make sure your device is compatible with the Bose app and
meets minimum system requirements. For more information,
refer to the app store on your device.
Bose app doesn’t work
on device
Uninstall the Bose app on your device. Reinstall the app
(see page 12).
Make sure that you're putting the earbuds on correctly
(see page 13).
Earbuds aren't
comfortable or secure
Check the earbud fit using a mirror (see page 14). For best
sound quality and microphone performance, adjust the earbuds
so that they’re at about a 45° angle on your ears. If they don’t feel
comfortable or secure, slide them up or down slightly to find the
best position for you.
Visit: support.Bose.com/UOE
support.Bose.com/UOE to see how-to videos.
Remove any earrings or piercings before putting on the earbuds.
When the earbuds are secure, put your earrings or piercings
back on.
Can't wear earbuds
comfortably with
earrings or piercings
Check the earbud fit using a mirror (see page 14). For best
sound quality and microphone performance, adjust the earbuds
so that they’re at about a 45° angle on your ears. If your earrings
or piercings make that position uncomfortable, slide the earbuds
up or down slightly to find the best position for you.
If the magnets on the bottom of the earbud barrels stick to your
earrings or piercings, slide the earbuds up or down slightly to
separate them.
Clear the earbud device list (see page 36). Delete the earbuds
from the Bluetooth list on your device, including any duplicate
listings labeled LE (Low Energy). Connect again (see page 12).
Intermittent Bluetooth
connection
Move your device closer to the earbuds (30 ft or 9 m) and away
from any interference or obstructions.
Reboot the earbuds and charging case (see page 56).
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