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Troubleshooting
SYMPTOM
SOLUTION
With the earbuds in the charging case and the case open, press
and hold the button on the back of the case until the earbud
status lights slowly pulse blue. Use the Bose app to connect the
earbuds to a compatible Bose product. For more information,
visit: support.Bose.com/Groups
support.Bose.com/Groups
Earbuds don’t
reconnect to a
previously-connected
Bose Smart Soundbar
or Speaker
Download the Bose app and run available software updates.
Delayed audio between
products when
connected to a Bose
Smart Soundbar
or Speaker
You can adjust the earbud volume, center channel level, or height
and surround channel level relative to your soundbar using the
Bose app. To access these options, on the main screen, tap
on the volume slider for the group.
Poor volume or audio
balance from earbuds
when connected to a
compatible Bose Smart
Soundbar and Personal
Surround is enabled
Can’t access shortcuts
when connected to a
compatible Bose Smart
Soundbar that supports
Personal Surround
By default, Personal Surround is enabled when you connect the
earbuds to a compatible Bose Smart Soundbar (see page 42).
Your shortcuts are disabled on both earbuds while Personal
Surround is enabled. To access your shortcuts, disable Personal
Surround using the Bose app. You can access this option from
the main screen.
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