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Troubleshooting
SYMPTOM
SOLUTION
Adjusting volume has
minimal effect while
Auto Volume is enabled
If the earbuds are actively increasing audio volume due to noise,
manually adjusting volume may have a minimal or only temporary
effect unless you increase the baseline setting above the
current level. To increase the volume in this situation, keep
increasing the volume using the earbud controls or your device
controls until you hear the volume change (see page 18). To
decrease the volume, disable Auto Volume using the Bose app,
then decrease the volume (see page 18).
Audio gets louder when
you talk while Auto
Volume is enabled
Auto Volume is designed to disregard your voice as much as
possible when measuring the level of noise around you. If you
notice audio getting louder when you talk, the earbuds may be
angled too far downwards towards your mouth or chin. Check the
earbud fit using a mirror (see page 14). For best sound quality
and microphone performance, adjust the earbuds so that they’re
at about a 45° angle on your ears. If they don’t feel comfortable
or secure, slide them up or down slightly to find the best position
for you.
Audio gets louder when
other people talk while
Auto Volume is enabled
Auto Volume categorizes other people's voices as environmental
noise, meaning that your audio volume may increase to
compensate for loud voices. To prevent this, you can either pause
audio during conversations (see page 17) or disable Auto
Volume using the Bose app. You can access this option in the
Settings menu.
Make sure the earbuds are properly placed in the charging case.
To help preserve the battery life, the case should be closed while
the earbuds are charging (see page 25).
Make sure there is no dirt, debris, or liquid covering the charging
contacts on the earbuds or the charging pins in the case.
Remove the plastic film from the surface of the case under each
earbud to prevent it from interfering with earbud placement.
Earbuds don’t charge
Make sure the USB cable is correctly aligned with the port on the
charging case.
Secure both ends of the USB cable.
Try another USB cable.
Try another wall charger.
If the earbuds or charging case have been exposed to high
or low temperatures, let the earbuds or case return to room
temperature. Charge again (see page 25).
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