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Troubleshooting
SYMPTOM
SOLUTION
Download the Bose Connect app for an additional method for
pairing your Bose speakers (see page 11).
Bose SoundLink
Bluetooth speakers
do not pair
together manually
On your mobile device, turn the Bluetooth feature off and then
on. Remove your speaker from the Bluetooth list on your device.
Pair your device again.
Increase the volume on your speaker, your device and
music source.
No sound
Make sure voice prompts are on. Press the Bluetooth button l to
hear the connected mobile device. Make sure you are using the
correct device.
Use a different music source.
Pair a different device (see page 22).
If two devices are connected, pause your other device.
Power on the device and play music.
Increase the volume on your speaker and device.
Press and release the Input mode button 7 until the Input light
glows white.
No sound from a
cabled device
Use a different cable.
Connect a different device.
Use a different music source.
Pair a different device (see page 22).
Poor sound quality
If there are two devices connected, disconnect the
second device.
Increase the volume on the device.
Check device audio settings.
Increase the volume on your speaker and device.
Use a different cable.
Poor sound quality from
a cabled device
Connect a different device.
Check device audio settings.
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