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Troubleshooting
SYMPTOM
SOLUTION
Make sure voice prompts are on. Press the Bluetooth button l
to hear the connected device(s). Make sure you are using the
correct device.
Pause or quit the music source on the device playing music.
Audio plays from the
wrong device (when two
devices are connected)
Disconnect the second device.
If using a cabled device, increase the volume on your device.
Speaker powers off
Disable auto-off (see page 14).
Press and hold l until the Bluetooth indicator blinks blue, and you
hear “Ready to pair another device.”
Speaker does not
pair with a Bose
Smart Speaker
or Soundbar
Make sure that your SoundLink Revolve II speaker is within
30 ft (9 m) of your Bose Smart Speaker or Bose Smart Soundbar.
Press and hold l until the Bluetooth indicator blinks blue, and
you hear “Ready to pair another device.” Use the Bose app to
connect your speaker to a compatible Bose product. For more
information, visit: worldwide.Bose.com/Support/Groups
Speaker does not
reconnect to a
previously-paired
Bose Smart Speaker
or Soundbar
Download the Bose Connect app and run available software
updates (see page 11).
Delayed audio
when paired with a
Bose Smart Speaker
or Soundbar
RESET YOUR SPEAKER
Factory reset clears paired mobile devices and language settings from your speaker
and returns it to the original factory settings.
1. Power on your speaker.
2. Press and hold the Power button I for 10 seconds.
The speaker powers off.
3. Press I.
The Bluetooth light glows blue, and you hear a voice prompt to select a language
(see page 18).
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