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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the speaker:
• Check the battery light 6 (see page 26). Charge your speaker if necessary.
• Secure all cables.
• Check the state of status lights (see page 26).
• Place your speaker according to placement guidelines (see page 11).
• Make sure your mobile device supports Bluetooth or pairing via NFC technology
(see page 21).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM
SOLUTION
No power (battery)
Battery may be in protection mode or discharged. Connect it to
AC (mains) power.
Connect the USB cable to a different USB power supply.
Use a different USB cable.
Battery does not charge
Connect to a different AC (mains) power source.
On your mobile device, turn the Bluetooth feature off and then
on. Remove your speaker from the Bluetooth list on your device.
Pair your device again.
Pair a different device (see page 22).
Speaker does not pair
with mobile device
Clear your speaker’s pairing list (see page 23). Pair your
device again.
Reset your speaker (see page 35).
Unlock your device and turn on the Bluetooth and NFC features.
Tap and hold the NFC touchpoint on the back of your device to
the top of your speaker.
Remove your device from the case.
Speaker does not pair
with NFC
Make sure a language is selected (see page 18).
Use Bluetooth to pair your device (see page 20).
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