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12. TROUBLESHOOTING
12.1
LED INDICATOR LIGHTS
The following table describes the LED indicator light colours and their meaning.
LED
INDICATOR
MEANING
Power
Blue solid
Normal operation
Power
Blue flashing
The projector is warming up, shutting down, or cooling down. The remote
control may be disabled while the indicator is flashing blue.
Power
Red solid
Standby mode
Power
Off
Off or Sleep mode
Lamp
Red flashing
lamp failure
Temperature
Red flashing
Fan failure
Temperature
Red solid
Over temperature
The projector will automatically shutdown if there is a laser failure, a fan failure or if the projector has overheated.
Unplug the power cable from the projector, wait 30 seconds, and try again. If the warning indicators light up or flash,
contact your nearest service center for assistance.
12.2 SOLVING ON / OFF ISSUES
The following table provides solutions for potential issues that may occur when the projector is turned on or off.
ISSUE
CAUSE
SOLUTION
Projector will not
turn on.
No power
Check that the power cable is connected. Check that the power indicator
is on.
Projector will not
turn on.
The projector has overheated
Make sure there is at least 30cm of clearance around the intake and
exhaust vents. Wait five minutes and try turning the projector on again.
If the projector is being used above 5500 ft/1600 m, use the On Screen
Display (OSD) menu to set High Altitude to on.
Projector turns
off by itself.
The Auto Power Off timer is
set
Use the On Screen Display (OSD) menu to adjust the auto power of setting.
12.3 SOLVING IMAGE ISSUES
The following table provides solutions for potential image issues.
ISSUE
CAUSE
SOLUTION
No image
Incorrect source is selected.
Press the SOURCE button or one of the source buttons again.
No image
Source cable is not
connected.
Ensure the source cable is securely connected to the projector and source
device
No image
Source is not playing
Make sure the source has not stopped or paused the video. If the source
is a computer, make sure the PC is not in a screen saving or power saving
mode and resend the video to the projector.
No image
AV-Mute is on
Ensure the AV-MUTE (video off) buttons has not been pressed.
No image
Brightness and/or contrast
setting is too low
Use the On Screen Display (OSD) menu to adjust the brightness and
contrast
Image is reversed
Orientation is set incorrectly.
Use the On Screen Display (OSD) menu to adjust the orientation.
Image has
slanted sides
Projector is not positioned
perpendicularly to the screen.
Ensure the projector is centered on the screen and below the bottom of the
screen
Image has
slanted sides
Keystone is not set correctly.
Press the keystone + or – buttons to adjust the image alignment.
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