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EN EN Troubleshooting
Troubleshooting
Problem
Solution
Problem
Solution
The battery is low. Recharge the robot on the charging dock, then try again.
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the
Dreamehome app, then try reconnecting.
Robot does not turn on.
Location permission is not open. Please ensure the location permission on the Dreamehome app is enabled.
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature
between 32 °F (0 °C) and 104 °F (40 °C).
Robot cannot connect to Wi-Fi.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged in correctly.
Robot does not recharge.
Poor contact. Clean charging contacts of the charging dock and robot.
Robot does not perform
scheduled cleaning.
The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery left.
There are too many obstructions around the charging dock. Place the charging dock in a more open area.
Robot does not return to
charging dock.
Please clean the dock's signaling area.
Leaving the robot on the charging dock after it's fully charged consumes very little electricity and helps maintain
optimal battery performance.
Does leaving the robot on the
charging dock consume power
if it is already fully charged?
Check whether there is water inside the water tank.
Robot is malfunctioning.
Turn off the robot and then reactivate it.
Clean the mop pad if it becomes dirty.
Make sure the mop pad is installed correctly according to the User Manual.
No water comes out of the
water tank, or only a little bit
comes out.
Clean the air hole on the water tank stopper.
Robot is making a strange
noise.
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot and remove
any debris.
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
Robot doesn't resume cleaning
after charging.
The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.
The dust box is full. Please clean it.
The filter is blocked. Please clean it.
Robot no longer cleans
efficiently or leaves dust
behind.
A foreign object is caught in the main brush. Please clean it.
Robot doesn’t return to
charging dock after being
moved.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the charging
dock, it might not be able to automatically return on its own, in which case you need to manually place the robot onto
the charging dock.
For more support, contact us via https://global.dreametech.com
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