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Fix issues : App issues 158
App or widget issues
Can't change apps and widgets
If you can’t reposition, add, or delete apps or widgets, unlock the home screen layout:
1.
Touch & hold a blank space on your home screen.
2.
Tap
Home settings.
3.
Turn Lock the home screen layout off
.
App or widget missing from home screen
If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot
on your home screen.
If an app disappeared from your home screen:
•
If you keep all your apps on the home screen and don’t use an app tray (Home screen style > Open),
then reinstall the app.
•
If you keep all your apps in an app tray (Home screen style > App tray), just add its shortcut to the
homescreen. If the app disappeared from both your home screen and app tray, you need to reinstall it.
App icons being replaced in favorites
If the apps in your favorites tray are being replaced by apps you haven't selected and you don't want them
to change, turn off app suggestions.
1.
Touch & hold a blank space on your home screen.
2.
Tap
Home settings > Home screen style.
3.
Next to App tray, tap
.
4.
Turn Suggestions on Home screen off
.
App crashes, won’t open, or isn’t working
After each step, check to see if the issue is fixed:
1.
Turn your phone off and then on again.
Press & hold the Power button, then tap Power off.
2.
Check that you have not disabled permissions for the app. If any permissions are turned off, turn them
on and try using the app again.
3.
Update the app.
4.
Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
5.
Clear the app’s cache. This frees up space by removing temporary files.