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The manufacturer shall not be liable for any shortcomings resulting from a violation by the customer of
the rules for the installation, operation, and maintenance of the EWH described herein, in particular in
cases where these shortcomings have arisen due to the unacceptable parameters of the networks
(power and water supply networks) in which the EWH is used and due to the interference of third
parties. The manufacturer's warranty shall not apply to the claims for the EWH appearance.
Repair and replacement of parts and components within the warranty period do not extend the EWH
warranty period taken as a whole, while the warranty period for replaced or repaired components
ends after the expiry of the EWH warranty period.
Disposal
Subject to compliance with the rules for the installation, operation, and maintenance of the EWH and
the conformity of the quality of the water used to the current standard, the manufacturer sets a service
life of 7 years from the date of purchase of the EWH. All components of the water heater are made of
materials that can be used, if necessary, for its environmentally safe disposal, which shall be in
accordance with the rules and regulations of the country where the water heater is used.
Information concerning the Manufacturer
Manufacturer:
HEATING EQUIPMENT LTD
LLC Heating Equipment
44 Moscow highway, City of Tosno, Leningrad Region, 187000, Russia
All models have passed mandatory certification and comply with the requirements
of the Technical Regulations of the Customs Union TR CU 004/2011, TR CU 020/2011,
TR EAEU 037/2016 and European Directives 2014/35/EU, 2014/30/EU. Certificate of
conformity No. ТС RU C-RU.АД07.В.02589/20.
Warranty and technical support service in Russia: tel.: +7 (800) 333-50-77
(Monday to Friday from 09:00 AM to 08:00 PM, Saturday and Sunday from 10:00 AM to 05:00 PM
–
–
according to the Moscow time, call toll-free in Russia), e-mail: service@thermex.ru
Head Service Center – EWH installation and connection, warranty and post-warranty repair:
63 Blagodatnaya Street, Saint Petersburg, 196105, Russia, tel.: +7 (812) 313-32-73.
For phone numbers and addresses of authorized service centers in other cities and regions of Russia,
visit the website www.thermex.ru or contact the service center indicated by the dealer:
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