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• Increase the distance between the
USB 3.2 peripherals and the wireless
USB receiver.
Wireless USB
peripherals stop
working when a
USB 3.2 device is
plugged in
• Position your wireless USB receiver as
close as possible to the wireless USB
peripherals.
Wireless USB
peripherals
responding slowly
or only working as
the distance
between itself and
its receiver
decreases
• Use a USB-extender cable to position
the wireless USB receiver as far away
as possible from the USB 3.2 port.
Wireless USB
mouse does not
work properly
Unplug the Wireless USB Mouse receiver
and re-plug it into an appropriate Quick
Access USB port at the bottom of the
monitor.
When plugged into
one of the USB
ports on the rear
side of the monitor,
the Wireless USB
mouse lags or
freezes during use
Speakers specific problems
Possible solutions
Specific
symptoms
What you
experience
Cannot hear any
sound
No sound coming
from the external
speakers
• Turn off the monitor, unplug the
monitor power cord, replug it, and then
turn on the monitor.
• Ensure the audio cable is connected
correctly between the Audio Line Out
port and the external speaker.
• Disconnect/reconnect the audio cable
from the Audio line-out port and the
external speaker.
• Reset the monitor to factory settings.
108 │ Troubleshooting