Инструкция 6.67" Смартфон Motorola Moto G05

Call and SIM issues (стр. 331 из 366)

Бренд: Motorola

Страница 331 документа 6.67" Смартфон Motorola Moto G05. Раздел: Смартфоны. Бренд: Motorola.

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Fix issues : Call and SIM issues 321

Troubleshoot issues with calls

Select the statement that best describes your issue:

•
Can't make calls

•
Can't answer calls

•
Phone doesn’t ring

•
People can’t hear me

•
Can't hear calls

•
Don’t get calls/texts

•
Screen goes black

•
Calls drop

Оглавление

Contents 3
Set up phone 11
About your hardware 11
Hardware diagram 11
Protect your phone 12
Care for your phone 12
Dust and water resistance 13
Insert or remove SIM and SD cards 14
About the SD card 14
Insert or replace cards 14
Fix an issue 15
Copy data from old phone 16
Copy data from iPhone 16
Copy data from Android phone 16
Import contacts from SIM 17
Manage dual SIMs 19
About dual SIMs 19
Temporarily turn SIM off 19
Set up SIMs 19
Change SIM name, color, ringtone 19
Set up voicemail 20
Set voicemail password 20
Set mailbox greeting 20
Change voicemail options 20
Set up email 21
Set up personal email 21
Set up corporate email 21
Switch account views 22
Make it yours 23
Change its look and sound 23
Protect your phone 23
Other common set up tasks 23
Learn the basics 24
About your home screen 24
What’s on the screen 24
Add/remove screens 24
Customize your home screen 25
About your lock screen 26
New to Android? 27
If this is your first smartphone 27
Learn the basics 27
Get apps 27
Protect your phone 27
Personalize your phone 27
Manage cellular data 28
Useful to know 28
If you had an iPhone 29
About your Google account 30
Benefits of your account 30
Maintaining your account 30
Learn about Google apps 30
Can't sign in to Google account 30
Status bar icons 31
About status icons 31
What status icons mean 31
Phone terms you should know 35
Get around on your phone 37
Learn gestures 37
Tap, drag, swipe, zoom 37
Use gestures with Power button 38
Move between apps and screens 39
Choose how to get around 39
Use gesture navigation 39
Use 3-button navigation 39
Use quick settings 41
Open quick settings 41
Adjust quick settings 41
Open all settings 43
Customize quick settings 43
Turn screen off and on 45
Why your screen turns off automatically 45
Turn screen off and on manually 45
Turn off phone 46
Discover useful tools 47
Turn flashlight on and off 47
Scan QR codes 48
Record audio notes 49
Record a note 49
Schedule a recording 49
Listen to recordings 49
Manage recordings 50
Change voice quality/file format 50
Control phone with your voice 51
Speak a command 51
Teach Google to recognize your voice 51
Fix an issue 51
Get directions to a location 52
Navigation and battery life 52
Get turn-by-turn directions with voice readout 52
Add Directions shortcut to home screen 52
Get directions to home or work 52
Use clock and weather widget 53
Add Moto Widget to home screen 53
Customize and use the widget 53
Add other clock and weather widgets 54
Manage how you spend time on your phone 55
Understand your habits 55
Limit daily screen time 55
Pause distracting apps to focus 55
Make it easier to put your phone away at bedtime 56
Use parental controls 56
Work with text 58
Use onscreen keyboard 58
Open, close, rotate keyboard 58
Type special characters 58
Capitalize letters 58
Use glide typing 58
Get suggestions 59
Spell check and auto correct 59
Type in multiple languages 59
Cut, copy, paste text 60
Use voice typing 61
Fill in forms automatically 62
Personalize your phone 63
Home screen 63
Change wallpaper 63
Set the wallpaper 63
Customize your Favorites tray 64
Change app shortcuts manually 64
Change app shortcuts automatically, based on usage 64
Fix an issue 64
Use widgets, shortcuts, or folders 65
Add widgets 65
Add shortcuts 65
Add folders 67
Remove widgets, shortcuts, or folders 68
Arrange apps and control icon's look 69
Choose where to find apps: app tray or home screen 69
Adjust icon size and names 69
Match home screen icons to wallpaper 70
Show or hide notification dots 70
Remove Google feed 71
Remake your home screen with launchers 72
About launchers 72
Get different launcher 72
Switch between launchers 72
Delete launchers 72
Lock screen 73
Use a screen saver 73
Set up screen saver 73
Start screen saver 73
Turn off screen saver 73
Add screen savers 73
Use apps 74
Open, close, switch apps 74
Open and close apps 74
Open apps from sidebar 74
Switch between open apps 75
Clear recent apps 75
See two apps at the same time 76
Use two apps at once (freeform) 76
Use two apps at once (split screen) 76
See one app while using another (Picture-in-picture) 76
View notifications 77
Find your notifications 77
What you can do with lock screen and status bar notifications 77
Control how and when apps send notifications 78
About preloaded apps 79
Apps that came with your phone 79
Get help using an app 82
Get, delete, manage apps 83
Install or update apps 83
Get apps 83
Update apps 84
If you can't update apps 84
Turn off Play Store auto-updates 85
Manage app permissions 86
What are permissions? 86
Respond to app permission requests 86
Review or change permissions 87
Delete or disable apps 88
Disable apps provided with phone 88
Delete apps you installed 88
Delete apps installed by others 88
Find problem apps with safe mode 89
Step 1: Restart in safe mode 89
Step 2: Check if the problem goes away 89
Step 3: Exit safe mode 89
Step 4: Check your apps 89
Allow apps to run in background 90
Protect against harmful apps 91
Scan phone for harmful apps 91
If your phone seems slow 91
Search and browse 92
Search the web 92
Search from anywhere 92
Search with the Google search bar 92
Use camera to search for info 92
Delete Google search history 93
Use search engine other than Google 93
Search your phone 94
Find an app 94
Find a setting 94
Find your phone number 94
Find photos, videos, files 94
Browse websites 95
Browse with Chrome 95
Change default browser 95
Text messaging 97
About text and multimedia messages 97
Text messages - SMS 97
Multimedia messages - MMS 97
Group messaging 97
Read, send messages 98
Work with messages 98
Work with attachments 99
Manage, delete messages 101
Keep track of important messages 101
Delete or archive texts 101
Control notifications for text messages 102
Request text delivery reports 102
Turn group messaging on or off 102
Change default messaging app 103
Change text message reply to incoming calls 104
Get text messages on your computer 105
Set up Device Pairing 105
See and send messages 105
Sign out of Device Pairing 105
Email 106
Read, send, manage emails 106
Read email 106
Reply to or forward an email 106
Send new email 106
Add attachment to email 106
Find emails 107
Delete emails 107
Learn more 107
View email attachments 108
View attachments 108
Save attachments from email 108
Delete attachments saved from email 108
Prevent previews of attachments 108
Preview inboxes from home screen 109
Add email signature 110
Control email notifications 111
Calendar app 112
About the calendar 112
Find calendar events 113
Open calendar events 113
Get around the calendar 113
Create and manage events 114
Create calendar events 114
Edit or delete calendar events 114
Control which events are shown 114
Control notifications for calendar events 115
Clock app 116
Set alarms 116
Set alarm by touch 116
Set alarm by voice 116
When an alarm is set 116
Delete an alarm 116
Use timer or stopwatch 117
Use timers 117
Use a stopwatch 117
Set date and time 119
Change time format 119
Set date and time automatically 119
Set date and time manually 119
Switch time zones 119
Show multiple time zones 119
Show home time zone 119
Contacts, calls, voicemail 121
Contacts 121
Add contacts 121
Add contacts automatically 121
Add contact with Contacts app 121
Add contact from text message 121
Other ways to add contacts 121
Edit or delete contacts 122
Edit contacts 122
Merge contacts 122
Delete contacts 122
Star your favorite contacts 124
Sort contacts 125
Sort contacts in Contacts app 125
Sort contacts in Phone app 125
Narrow which contacts are shown 125
Share contacts 126
Ways to share contacts 126
Share one or a few contacts 126
Receive a name card file 126
Phone calls 127
Answer calls 127
Answer incoming call 127
Auto answer on headset 127
Dismiss incoming call 127
Control ringtones and notifications 127
Fix an issue 128
Make calls 129
Make a call 129
Other ways to make calls 129
Change default calling app 130
Fix an issue 130
During a call 131
Adjust sound during call 131
Enter a number 131
Use other apps 131
Answer call waiting 131
Record calls 131
End the call 132
Make video calls 133
Make video call with Meet app 133
Get an app to make video calls 133
Make conference calls 134
Make calls over Wi-Fi 135
About Wi-Fi calling 135
Turn Wi-Fi calling on or off 135
Make Wi-Fi call 135
If Wi-Fi calling isn’t working 135
Use caller ID 137
About caller ID 137
Change your caller ID info 137
Hear caller ID announcement 137
Identify and block spam callers automatically 137
Turn call waiting on and off 139
Block calls and texts 140
Block a number 140
Unblock a number 140
Block all numbers for a contact 140
Block calls from unidentified callers 141
View and delete call history 142
See your call history 142
Save recent call as contact 142
Delete calls from history 143
Make emergency call from locked phone 144
Voicemail 145
Use voicemail 145
Listen to voicemail 145
Manage your mailbox 145
Fix an issue 145
Photos and videos 147
Twist phone to open camera 147
Take photos 148
Open the camera 148
Take a photo 148
Take a selfie 148
Take a panoramic photo 148
Share a photo you've just taken 149
Fix an issue 149
Take screenshots 150
Take a screenshot 150
Find screenshots later 150
Record videos 151
Record a video 151
Share a video you've just taken 151
Fix an issue 151
Record your screen 152
Record screen 152
Find your recordings 152
Adjust photography settings 153
Use a timer 153
Use a flash 153
Use HDR in high-contrast lighting 153
Use beauty filter 153
Adjust photo size 154
Fix an issue 154
Adjust other camera settings 155
Store photos and videos on SD card 155
Use location tags 155
Turn shutter sound on/off 155
Delete photos and videos 156
From the Camera app 156
From the Photos app 156
Recover deleted photos and videos 156
Fix an issue 157
Edit photos and videos 158
Edit photos 158
Edit videos 158
Find, share, upload 159
Find photos and videos 159
Photos/videos you took 159
Photos/videos from text messages 159
Photos/videos from WhatsApp, Instagram, other apps 159
Missing photos/videos 159
Storage location 159
Share photos and videos 161
About wireless sharing 162
What you can share 162
When sharing photos and videos 162
Ways to share 162
Upload photos and videos 165
Back up automatically 165
Adjust back up settings 165
Back up manually 165
View your backed up photos and videos 165
Manage your storage 165
More help 166
Music 167
Listen to radio 167
Listen to FM stations 167
Manage your favorites 167
Record current station 168
Set sleep timer for radio 168
Listen to music 169
Get music 169
Stream songs with YT Music 169
Enhance your music with Dolby Atmos 169
Use Volume buttons to switch tracks 169
Transfer music files 171
About transferring music 171
Send files over Bluetooth 171
Receive files over Bluetooth 171
Transfer music from your computer 171
Connect a MIDI device 172
Settings 173
Network and internet 173
Connect to Wi‑Fi networks 173
Turn on and connect 173
Change, share, remove networks 173
Turn Wi-Fi off 174
Advanced Wi-Fi settings 174
Connect with Wi-Fi Direct 175
Use Airplane mode 176
Control data usage 177
Turn mobile data off/on 177
Set data warning and limit 177
Restrict background data 177
Dual SIMs 178
Share your internet connection 179
Use your hotspot 179
Manage hotspot connections 181
USB tethering 181
Bluetooth tethering 182
Connect to VPNs 183
Add a VPN 183
Use a VPN 183
Fix an issue 184
Add a Private DNS service 185
Connected devices 186
Connect with Bluetooth 186
Turn Bluetooth on/off 186
Pair with and use devices 186
Configure, rename, or remove 187
Make contactless payments 189
Set up contactless payment 189
Make a payment 189
Turn off contactless payment 189
Share or receive with NFC 190
Turn NFC on 190
Share content between devices 190
Read NFC tags on posters and signs 190
Enable NFC icon in status bar 190
Turn NFC off 190
Share files and links with nearby devices 191
Send and receive content 191
Choose who can see you for sharing 192
Fix an issue 192
Transfer files between phone and computer (USB) 193
Step 1: Connect phone to computer 193
Step 2: Transfer files 193
Where to find transferred files 193
Fix an issue 194
Change USB preferences 195
Available USB modes 195
Change USB mode 195
Keep in charging mode only 195
Cast screen or media to TV 197
Mirror with Chromecast 197
Cast an app 197
Cast personal media with Wi-Fi Direct 198
Fix an issue 198
Print from your phone 199
Set up printing 199
Print 199
Display 200
Adjust screen brightness 200
Use Dark theme 201
Choose color mode 202
Change color contrast for clarity 203
Change accent color 204
Change text and icon size 205
Adjust refresh rate 206
Show apps full screen 207
Stop automatic rotation 208
Prevent screen from rotating 208
Allow screen to rotate 208
Adjust colors at night 209
Automatically change screen to amber 209
Automatically change screen to grayscale 209
Change screen timeout 210
Change when your screen turns off 210
Stay on until you look away 210
Home & lock screen 211
Change lock screen features 211
Limit lock screen notifications 211
Add message to lock screen 211
Sound & vibration 212
Adjust volumes 212
Use Volume buttons 212
Silence with Power & Volume buttons 212
Pick up to silence 212
Set ringtones 213
Change default call ringtone 213
Set call ringtone for a contact 213
Change notification sound 213
Change alarm sound/music 214
Get more ringtones 214
Fix an issue 214
Change vibration settings 215
Turn all vibration on/off 215
Set call vibration 215
Set notification vibration 215
Control alarm vibration 215
Enhance sound 217
About Dolby Atmos 217
Select sound profiles 217
Turn Dolby Atmos off 217
Silence calls & notifications 219
Quickly turn Do Not Disturb on or off 219
Silence automatically 219
Choose what can interrupt 220
Stop phone from speaking 222
Silence replies to voice commands 222
Turn off screen reader 222
Turn off charging sounds 223
Turn touch sounds on/off 224
Hear other notification sounds 225
Notifications 226
Turn notifications on/off 226
Turn off app notifications 226
Turn on app notifications 226
Choose how notifications look and open 227
Turn notification dots off/on 227
Turn bubbles off/on for messaging 227
Turn on snoozing 227
Control notification lights 229
Control notification sound 230
Change notification volume 230
Change notification sound 230
Silence an app's notifications 230
Manage notification privacy 232
Control which apps read your notifications 232
Control lock screen notifications 233
See previously viewed notifications 234
Gestures 235
Change System navigation 235
Set options for Gesture navigation 235
Set options for 3-button navigation 236
Set up sidebar for easy multitasking 237
Turn on the sidebar 237
Customize the sidebar 237
About the Gametime sidebar 238
Use one-handed mode 239
Set it up 239
Use it 239
Turn it off or remove 240
Adjust screenshot settings 241
Set Power button to open Camera, assistant, and more 242
Turn flashlight on and off 243
Twist phone to open camera 244
Battery 245
Charge phone 245
How to charge 245
Tips for charging phone 245
Extend battery life 246
Choose settings that use less battery 246
Temporarily conserve battery power 246
See what’s using your battery 246
Use Battery saver 247
When Battery saver is on 247
Turn Battery saver on/off 247
Show battery percentage in status bar 249
Storage 250
About storage options 250
Phone internal storage 250
SD card storage 250
Cloud storage 250
Manage phone storage 251
Free up space by scanning 251
Free up space manually 251
Schedule automatic removal of photos and videos 251
Manage SD card 252
Move photos, videos, music to SD card 252
Move apps to SD card 252
Eject SD card 252
Erase SD card 252
Find downloaded files 253
Recover recently deleted files 254
Upload music to cloud 255
Upload photos and videos 256
Back up automatically 256
Adjust back up settings 256
Back up manually 256
View your backed up photos and videos 256
Manage your storage 256
More help 257
Scan documents and make copies 258
Scan document to Drive 258
Scan and save to folders from your home screen 258
Location 259
Use location services 259
About location information 259
Turn location on or off 259
Review apps using your location 259
Review services using your location 259
Fix an issue 260
Accessibility 262
Visual assistance 262
Adjust colors if you’re color blind 262
Use color inversion 262
Make screen extra dim 263
Bold all text 264
Magnify the screen 264
Use TalkBack to read screens 265
Hear audio description of movies and shows 266
More assistance 266
Hearing assistance 267
About captions 267
Turn captions off 267
See captions 267
Use hearing devices 268
Use mono audio or adjust left/right balance 269
Use real-time text (RTT) during calls 269
Set up TTY device 270
Dexterity assistance 271
Change timing controls 271
Use external switch or keyboard 271
Use accessibility shortcuts 273
About accessibility shortcuts 273
Use accessibility menu of essential controls 273
Manage accessibility buttons 274
Press Volume buttons for accessibility features 274
Find assistive technologies 276
Apps 277
Set or change default apps 277
Adjust special app access 278
Passwords, passkeys & accounts 279
Add or remove accounts 279
Add accounts 279
Remove accounts 279
Change name & info in your Google account 281
Sync apps with your Google account 282
See which apps auto-sync 282
Turn off auto-sync 282
Sync manually 283
Fix an issue 283
Control what info Google collects 284
Security & privacy 285
About security 285
Screen lock options 285
Fingerprint sensor 285
Additional security options 285
Protect against harmful apps 286
Scan phone for harmful apps 286
If your phone seems slow 286
Make sure your phone can be found 287
Lock and unlock phone 288
Set a screen lock 288
Set or change screen lock 288
Screen lock types 288
Unlock or lock automatically 288
Remove screen lock 289
Quickly tighten lock screen security 290
Set advanced lock options 291
Set time before locking 291
Stop Power button from instantly locking 291
Control network and security functions 291
Hide your pattern or PIN 292
Hide passwords 292
Use fingerprint security 293
Set up fingerprint security 293
Use fingerprint to unlock phone 293
Use fingerprint to sign in to apps 294
Why am I still asked for PIN/pattern? 294
Fix an issue 294
Unlock with your face 295
Before using face matching 295
Set up face matching 295
Unlock your phone 295
Change unlock options 295
Turn off face matching 296
Fix an issue 296
Auto lock when you leave or disconnect 297
Prevent repetitive unlocking 298
More security & privacy 299
Pin an app screen 299
Turn on pinning 299
Pin and unpin an app 299
Protect apps in a secure folder 300
Set up the folder 300
Forgot your secure folder's PIN/password/pattern? 300
Disguise or hide folder 300
Manage secure apps, files, and notifications 301
Change the folder's lock and timeout 303
Lock SIM card 304
Set up SIM lock 304
Unlock SIM card 304
If you accidentally disabled SIM 304
Change SIM PIN 304
Privacy controls 305
Review or change permissions 305
Control access to your mic and camera 306
Block mic or camera from app in use 306
Block/unblock for all apps 306
Hide passwords 307
Keep Wi-Fi and mobile networks secure 308
Safety & emergency 309
Prepare for emergencies 309
Set up emergency SOS 309
Set up emergency information 309
Add message to lock screen 310
Send your location to emergency services 310
Turn emergency alerts off/on 310
System 311
Use multiple languages 311
Change display language 311
Set language for an app 311
Set regional preferences 311
Keyboard 312
Customize the keyboard 312
Add language to keyboard 312
Resize keyboard to type more accurately 312
Change background appearance 312
Adjust keyboard sounds or vibration 312
Disable glide typing 313
Limit or turn off suggestions 313
Turn off auto-correction 313
Change keyboard apps 314
Download other keyboards 314
Choose which keyboard to use 314
Remove keyboards 314
Back up phone 315
Back up to Google 315
Manage your backup in Drive 315
Restore backed up data 315
Users and guests 316
Share your phone 316
Ways to share your phone 316
About owners, users, and guests 316
Switch users 316
Add, modify, remove users 318
Add a user 318
Restrict calls and messages 318
Remove a user 318
Add or delete guest 319
Lend to guest 319
End guest session 319
About phone 320
Record your IMEI number 320
Find legal and product information 321
Fix issues 322
Hardware issues 322
Phone is slow or unstable 322
Phone feels warm or hot 323
Overview 323
Reasons your phone may get warm 323
Ways to keep your phone from heating up 323
If you're not using or charging it 323
Phone won't turn on 324
Phone restarts or crashes 325
Screen is frozen or won't respond 326
Screen displays wrong colors 327
Everything is grayscale, black and white 327
Everything is negative, reversed colors 327
Tones, hues are different or missing 327
Background turned dark/light 327
Screen brightness automatically too dim or bright 328
SD card issues 329
Phone doesn't recognize new SD card 329
Phone can't format SD card 329
Phone stopped reading SD card 329
Apps can't view files on SD card 330
Computer can't view files on SD card 330
Call and SIM issues 331
Troubleshoot issues with calls 331
Can't make calls 332
Phone app icon is missing 332
SIM card not recognized 332
No network signal 332
Have signal, but can’t make calls 333
Consistent busy signal 333
Can't answer or phone doesn't ring 334
Phone doesn’t ring or ring loud enough 334
Can't answer ringing phone 334
Consistent busy signal 334
Don’t get calls/texts 334
Calls go to voicemail 335
Issues during calls 336
Screen goes black 336
Calls are dropping 336
People can’t hear me 336
Poor sound quality on calls 337
Battery issues 339
Charging issues 339
Phone gets hot while charging 339
TurboPower charging not working 339
Battery drains too fast 340
Battery life varies 340
If your battery is draining faster than expected 340
Bluetooth, Wi-Fi, USB issues 341
Bluetooth issues 341
Bluetooth turning on automatically 341
Can't pair 341
Can’t reconnect previously paired device 341
Can't hear music 341
Can't make or hear on calls 342
Connection drops 342
Paired device can't see contacts 342
Fix it: Check the basics 342
Wi-Fi issues 344
Can't connect to a network 344
Connection drops 344
Hotspot problems 344
Can't transfer files or connect USB to computer 346
Check your USB connection 346
Check your computer 346
Check your phone 346
Account and sign-in issues 347
Forgot unlock code 347
Forgot your phone's PIN/password/pattern? 347
Forgot your secure folder's PIN/password/pattern? 347
Can't sign in to Google 348
Account sync issues 349
Sync account manually 349
Basic troubleshooting 349
Advanced troubleshooting 349
App issues 351
App or widget issues 351
App or widget missing from home screen 351
App icons being replaced in favorites 351
App crashes, won’t open, or isn’t working 351
App disabled in safe mode 352
If you can't update apps 352
Problems with app you installed 352
Camera issues 353
Photo looks blurry 353
Accidentally deleted photos 353
Can’t delete photo 353
WhatsApp camera issues 353
Error: Please restart Camera to continue 353
Error: Camera Busy 354
Error: Trash is full 354
Messaging issues 355
Red ! on text message 355
Can't hear notifications 355
Can't send or receive messages 355
Can't send or receive pictures or videos 355
Messages app stopped 356
Keyboard not working 356
Problems with Facebook, WhatsApp, other apps 356
Gmail issues 357
Play Store issues 358
Maintenance procedures 359
Update Android software 359
Check Android version number 359
Install Android software updates 359
Check if and when updates are available 359
Reset connections, settings, or apps 360
Reset Wi-Fi, cellular data, and Bluetooth 360
Reset battery, display, and storage settings 360
Reset app preferences 361
Reset baseband settings 362
Reset phone 363
What a reset does 363
Before you reset 363
Reset phone from Settings 363
Reset phone if you can't open Settings 364
Get more help 365
Send feedback to Motorola 366

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