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Fix issues : App issues 342
App disabled in safe mode
If apps are disabled because you’re in safe mode, you can’t use them until you exit safe mode.
To exit safe mode, turn your phone off and then on again.
If you can't update apps
If you see apps waiting to update or stuck in “Pending” status:
1.
Check your settings related to downloading apps:
a.
Open the Play Store app
.
b.
Tap your profile icon
> Settings > Network preferences > App download preference.
c.
Set your account to download over any network (especially if stuck on Wi-Fi only mode). This allows
your phone to download over your mobile data connection (SIM), in addition to Wi-Fi, so depending
on your mobile data plan, you may incur charges.
2.
Update the Chrome app
before updating other apps:
a.
On the “Pending downloads” screen, cancel all downloads.
b.
Swipe to Chrome
and tap Update.
c.
After Chrome has updated, tap Update all.
Apps should now update normally.
Problems with app you installed
After each step, check to see if the issue is fixed:
1.
Check for updates to the app.
2.
If you can open the app, touch
or
> Help and look for troubleshooting information.
3.
Clear the app's cache.
4.
Go to the developer’s website for support.
a.
Open the Play Store app.
b.
Touch your profile icon
> Manage apps & device.
c.
Touch the app and swipe down to see a link to the website.