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Troubleshooting
If you encounter problems when using the unit, please refer to the
following checklist before contacting technical support. If the problem
cannot be solved, please contact the dealer's after-sales service
department.
No sound
① Make sure the transmitter and receiver are paired, and the receiver
light glows static blue.
② Make sure the microphone is not currently muted. If the transmitter's
indicator blinks blue slowly, press its power button to unmute the
microphone.
Operating range is limited, sound changes, or noise appears
① Make sure there is no interference from high-power wireless routers or
devices in your recording environment. If the recording environment
can't be changed, you need to önd the best distance and angle to
record.
② Due to 2.4 GHz wireless frequency, signal can be easily attenuated.
Please try to avoid obstacles, such as walls and buildings, and avoid
close proximity to devices with 2.4 GHz signal, such as high-power
Wi-Fi antennas, radios, etc.
③ Make sure the receiver is well connected to your device properly.
A unit doesn’t power on
If the battery is completely depleted due to the unit has not been used for
a long time, charge the unit.
The units automatically shut down
Both the transmitter and receiver will automatically power down after 10
minutes if they aren't paired.
The transmitter doesn’t enter the pairing state
Turn off the transmitter, press and hold its power button for 5 seconds
until its status indicator blinks blue rapidly to pair again.