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Solve paper-feed problems
What kind of problem are you having?
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Paper is not picked up from the input tray
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Make sure paper is loaded in the input tray. For more information, see Load media on page 12.
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Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-
width guide does not bend the paper in the input tray.
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Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction
of the curl.
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Pages are skewing
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Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is fit
against the left side of the paper.
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Load paper into the printer only when it is not printing.
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Multiple pages are being picked up
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Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-
width guide does not bend the paper in the input tray.
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Make sure the input tray is not overloaded with paper.
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Make sure the pieces of the loaded paper are not sticking together.
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Use HP paper for optimum performance and efficiency.
Cartridge issues
Identify whether a cartridge has a problem
To identify whether a cartridge has a problem, check the status of the Ink Alert light and the corresponding
Ink Level icon. For more information, see Control panel error codes and status on page 90.
If you get a cartridge problem message from the printer software or the HP Smart app that states at least one
of the cartridges has a problem, do the following to identify whether a cartridge has a problem.
1.
Remove the black cartridge and then close the cartridge access door.
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If the Ink Level icon for the tri-color cartridge blinks, the tri-color cartridge has a problem.
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If the Ink Level icon for the tri-color cartridge does not blink, the tri-color cartridge does not have a
problem.
2.
Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge
access door.
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If the Ink Level icon for the black cartridge blinks, the black cartridge has a problem.
●
If the Ink Level icon for the black cartridge does not blink, the black cartridge does not have a
problem.
ENWW
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