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d.
If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
e.
Check the print queue again to make sure it is clear, and then try to print again.
To resolve print issues (OS X and macOS)
1.
Check for error messages and resolve.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the product is not paused or offline.
To verify that the product is not paused or offline
a.
In System Preferences, click Printers & Scanners .
b.
Click the Open Print Queue button.
c.
Click a print job to select it.
Use the following buttons to manage the print job:
●
Delete: Cancel the selected print job.
●
Hold: Pause the selected print job.
●
Resume: Continue a paused print job.
●
Pause Printer: Pause all print jobs in the print queue.
d.
If you made any changes, try to print again.
4.
Restart the computer.
Fix print quality issues
NOTE:
To protect the cartridges from drying out, always turn the printer off using the Power button, and
wait until the Power button light goes out.
To improve print quality (Windows)
1.
Make sure you are using original HP cartridges.
2.
Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see Paper basics on page 17.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool,
dry place. When you are ready to print, remove only the paper you plan to use immediately. When you
have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
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Chapter 9 Solve a problem
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