Текст страницы
Printer hardware issues
TIP:
Run the HP Print and Scan Doctor. to diagnose and automatically fix printing, scanning, and copying
issues. The application is available only in some languages.
Close cartridge access door
●
Cartridge access door must be closed to begin printing.
The printer shuts down unexpectedly
●
Check the power and power connections.
●
Make sure the power cord of the printer is connected firmly to a functioning power outlet.
NOTE:
When Auto-Off is enabled, the printer will automatically turn off after two hours of inactivity to help
reduce energy use. For more information, see Auto-Off on page 39.
Resolve printer failure
●
Turn the printer off, then on. If that does not resolve the problem, contact HP.
Control panel error codes and status
NOTE:
The HP Smart app provides detailed information for printer warnings and errors. Open the app and
check the printer status, and then follow the onscreen instructions to fix the issue. Then check the following
for additional assistance if needed.
●
Control panel error codes
●
Control panel ink error status
●
Control panel paper error status
Control panel error codes
If the Number of copies icon on the printer display changes to a number, blinking together with the letter E at
the left side, it indicates the printer is in an error state. The letter E and the number work as error codes.
90
Chapter 9 Solve a problem
ENWW