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Troubleshooting
SYMPTOM
SOLUTION
Make sure you're wearing the correct earbud on the correct ear.
Look for the L (left) and R (right) markings on the barrel of
each earbud.
Check the earbud fit using a mirror (see page 14). For best
sound quality and microphone performance, adjust the earbuds
so that they’re at about a 45° angle on your ears. If they don’t feel
comfortable or secure, slide them up or down slightly to find the
best position for you.
Visit: support.Bose.com/UOE
support.Bose.com/UOE to see how-to videos.
Make sure you’re using the Bose app for setup (see page 12).
Try a different audio track.
Play audio from a different application or music service.
Clear any debris or wax buildup from the speaker ports.
Poor sound quality
If two devices are connected, disconnect the second device.
Turn off any audio enhancement features on the device or
music app.
If you're wearing only one earbud, place the other earbud in the
case until it magnetically snaps into place.
Make sure your earbuds are connected over the correct
Bluetooth profile: Stereo A2DP. Check your device’s Bluetooth/
audio settings menu to make sure the correct profile is selected.
Lower the volume on the earbuds, your device, or the music app.
Disable the Bluetooth feature on your device and then re-enable.
Clear the earbud device list (see page 36). Delete the earbuds
from the Bluetooth list on your device, including any duplicate
listings labeled LE (Low Energy). Connect again (see page 12).
Make sure the volume is turned up (see page 17).
Make sure you're wearing the correct earbud on the correct ear.
Look for the L (left) and R (right) markings on the barrel of
each earbud.
Audio is quiet
Check the earbud fit using a mirror (see page 14). For best
sound quality and microphone performance, adjust the earbuds
so that they’re at about a 45° angle on your ears. If they don’t feel
comfortable or secure, slide them up or down slightly to find the
best position for you.
Try sliding the earbuds down slightly so that the speaker ports are
closer to your ear canal.
Clear any debris or wax buildup from the speaker ports.
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