Текст страницы
Troubleshooting
SYMPTOM
SOLUTION
Make sure you're wearing the correct earbud on the correct ear.
Look for the L (left) and R (right) markings on the barrel of
each earbud.
Check the earbud fit using a mirror (see page 14).
Visit: support.Bose.com/UOE
support.Bose.com/UOE to see how-to videos.
Make sure the volume is turned up (see page 17).
No sound
Press play on your device to make sure audio is playing.
Play audio from a different application or music service.
Play audio from content stored directly on your device.
If two devices are connected, pause your other device first.
Clear any debris or wax buildup from the speaker ports.
Restart your device.
Check the earbud fit using a mirror (see page 14).
Visit: support.Bose.com/UOE
support.Bose.com/UOE to see how-to videos.
Make sure the software in the Bose app is up to date
(see page 45).
Clear any debris or wax buildup from the speaker ports.
No sound from one
earbud
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30). Remove
the earbuds.
Close and re-open the application or music service.
Play audio from a different application or music service.
Audio and video are
out of sync
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30). Remove
the earbuds.
4 9 | E N G