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Reference 17
5.1.4 Surface Mail
Advanced Micro Devices Inc.
Attention: Customer Care
1 Commerce Valley Drive East
Markham, Ontario
L3T 7V9 CANADA
This service is complimentary.
5.1.5 Disclaimer
AMD Customer Care will work to resolve your issue and help you to get your product
up and running. If your issue is not resolved, our technicians will determine whether
the difficulty you are experiencing is the result of the product, whether your product
contains a defect, and whether your product should be returned to AMD for warranty
service.
AMD Customer Care is unable to assist with refunds, returns, or exchange-specific
inquiries. If resolving the problem being experienced is critical to your decision to
keep the product, it is your responsibility to ensure that you know and are within the
period of time your reseller will allow for refunds, returns, or exchange.
AMD is not responsible for any expense incurred accessing Customer Care. It is
expected that customers will review the expense associated with the available support
options and will choose the method that best meets their needs and budget.
AMD Customer Care reserves the right to limit support options for products that are
not registered or are at End of Life.
5.2 Workstation Warranty Service
For warranty service instructions visit ati.amd.com or contact one of our Customer
Service Representatives.
5.2.1 Shipping
Before shipping any unit for repair, obtain an RMA number for warranty service.
When shipping your product, pack it securely, show the RMA and serial number of
the product on the outside, and ship prepaid and insured.
AMD will not be held liable for damage or loss to the product in shipment.
Standard warranty service consists of repair upon receipt.
AMD reserves the right to replace the product with a serviced product at their sole
discretion at any time.
You are responsible for the cost of shipping the product to AMD. AMD pays the cost
of returning the product to you.
Products which are repaired under warranty are guaranteed for the remainder of the
original warranty period. Repairing or exchanging a product does not start a new
warranty period. If, at the time of repair, a product is already “out of warranty” or
© 2009 Advanced Micro Devices, Inc.
ATI FirePro™ S400 Syncronization Module