Текст страницы
Troubleshooting
SYMPTOM
SOLUTION
Uninstall the Bose Music app on your mobile device. Reinstall
the app (see page 12).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 39). Remove the earbuds.
Bose Music app can’t
find earbuds
With the earbuds in the charging case and the case open,
press and hold the button on the back of the case until the
earbuds status light slowly blinks blue.
If the earbuds were previously connected to a PC currently
running Microsoft Teams, quit the Microsoft Teams app. If
this does not resolve the issue, turn off Bluetooth on that PC
or leave its Bluetooth range (typically around 30 feet).
See “Earbuds don’t connect with mobile device.”
Make sure your mobile device is compatible with the
Bose Music app and meets minimum system requirements.
For more information, refer to the app store on your
mobile device.
Bose Music app doesn’t
work on mobile device
Uninstall the Bose Music app on your mobile device. Reinstall
the app (see page 12).
Make sure the eartip isn’t resting too deep in your ear canal
(see page 15).
Try a larger eartip. If that doesn’t help, try a smaller eartip (see
page 18).
Try a smaller stability band (see page 19).
Check the earbud fit using a mirror (see page 15).
Eartips aren’t comfortable
at ear canal
Check the earbud fit using the Earbud Seal Test in the
Bose Music app. You can access this option from the
Settings menu.
Contact Bose customer service or visit
support.Bose.com/QCUE
support.Bose.com/QCUE for additional size eartips and
stability bands or to see how-to videos.
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