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Troubleshooting
RESTORE THE EARBUDS TO FACTORY SETTINGS
A restore to factory settings clears all settings and return the earbuds to their original
out-of-box state. After, the earbuds can be configured as if they were being set up for
the first time.
Restoring to factory settings is only recommended if you are having issues with the
earbuds or you have been instructed to do so by Bose customer service.
1. Remove the earbuds from the Bluetooth list on your device.
2. Remove the earbuds from your Bose account using the Bose Music app.
NOTE: For more information about how to remove the earbuds from your Bose
account using the Bose Music app, visit: support.Bose.com/QCUE
support.Bose.com/QCUE
3. With the earbuds in the charging case and the case open, press and hold the
button on the back of the case for 25 seconds until the earbuds status light blinks
white 2 times, slowly blinks blue, and then turns off.
NOTE: Make sure both earbuds are in the case and the case is open.
4. Repeat the previous step 2 more times.
After the third time, the status light blinks amber for 3 seconds to indicate factory
settings are being restored.
When the restore is complete, the status light slowly blinks blue. The earbuds are
now in their original out-of-box state.
NOTE: If you’re unable to resolve your issue, additional troubleshooting and
support is available at: support.Bose.com/QCUE
support.Bose.com/QCUE
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