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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the earbuds, try these solutions first:
• Charge the earbuds and the charging case (see page 34).
• Power on the earbuds (see page 21).
• Check the earbuds status light (see page 39) and charging case status light
(see page 40).
• Make sure your mobile device supports Bluetooth connections (see page 41).
• Download the Bose Music app and run available software updates (see page 12).
• Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any
interference or obstructions.
• Increase the volume on the earbuds, your mobile device, and the music app.
• Connect another mobile device (see page 12).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. You can also access troubleshooting articles, videos,
and other resources at: support.Bose.com/QCUE
support.Bose.com/QCUE
If you’re unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contact
worldwide.Bose.com/contact
SYMPTOM
SOLUTION
Make sure the earbuds aren’t in Standby mode. To wake the
earbuds, insert the earbuds in your ears.
Earbuds don’t power on
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 39).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
See “Earbuds don’t charge” on page 61.
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