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Troubleshooting
REBOOT THE EARBUDS AND CHARGING CASE
If the earbuds or charging case are unresponsive, you can reboot them.
NOTE: Rebooting the earbuds clears the earbud device list. It doesn’t clear
other settings.
1. Remove the earbuds from the Bluetooth list on your device.
2. With the earbuds in the charging case and the case open, press and hold the
button on the back of the case for 25 seconds until the earbuds status light blinks
white 2 times, slowly blinks blue, and then turns off.
NOTE: Make sure both earbuds are in the case and the case is open.
When the reboot is complete, the earbuds status light glows according to the
charging status (see page 39), and the charging case status light glows
according to the battery level (see page 40).
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