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Troubleshooting
SYMPTOM
SOLUTION
Make sure the stability bands are positioned properly so the
hole on the side of the band is aligned with the microphone
on the earbud (see page 19).
Make sure the earbuds aren't rotated too far back or forward
(see page 14). For the best microphone sound quality, the
earbuds should be angled so that they point towards your
mouth or chin.
Try another phone call.
Microphone doesn’t
pick up sound
Try another compatible device.
Disable the Bluetooth feature on your mobile device and then
re-enable.
Clear the earbud device list (see page 43). Delete the
earbuds from the Bluetooth list on your device, including any
duplicate listings labeled LE (Low Energy). Connect again
(see page 12).
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 39). Remove the earbuds.
Can’t adjust the mode
If you customized your shortcut to be on a specific earbud,
make sure you touch and hold the correct earbud.
See “Earbuds don’t respond to touch control” on page 60.
Use the Bose Music app to adjust the mode. You can access
this option from the main screen (see page 12).
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