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FAQ/If a problem occurs ...
FAQ/If a problem occurs ...
If a problem has occurred, proceed in the following order until the
problem is solved and you can use the headphones again:
1. Press the multi-function button for 15 seconds (reset) (> 32).
2. Connect the headphones to the Smart Control app to install the
latest firmware (> 31).
3. Reset the headphones to the factory default settings (> 33).
4. Check the list of frequently asked questions to see if there is a
solution to the problem (> 32).
5. Contact your Sonova Consumer Hearing partner to solve the
problem (> 32).
Current list of frequently asked questions (FAQ)
Visit the ACCENTUM Plus product page at
www.sennheiser-hearing.com/download.
There you will find a current list of frequently asked questions (FAQ)
and suggested solutions.
Your question has not been answered or the problem persists?
If a problem occurs that is not listed in the FAQ section or if the prob
lem cannot be solved with the proposed solutions, please contact
your Sonova Consumer Hearing partner for assistance.
To find a partner in your country search at
www.sennheiser-hearing.com/service-support.
Leaving the Bluetooth transmission range
Wireless calling and streaming are only possible in the Bluetooth
transmission range of your smartphone. The transmission range
largely depends on environmental conditions such as wall thickness,
wall composition etc. With a free line of sight, the transmission
range of most smartphones and Bluetooth devices is up to 10 meters.
If you, and therefore the headphones, leave the Bluetooth transmis
sion range of the smartphone, the sound quality deteriorates
increasingly until you hear the voice prompt “Lost connection” and
the connection breaks down completely. If you immediately re-enter
the Bluetooth transmission range, the connection is automatically
re-established.
Resetting the headphones
If the function of the headphones is disturbed, perform a reset. Indi
vidual settings such as the pairing settings are not deleted.
▷Press the multi-function button for 30 seconds until the head
phones switch on again.
32 | ACCENTUM Plus