Текст страницы
EN EN Troubleshooting
Troubleshooting
Problem
Solution
The robot will not turn
off.
The robot will not turn
on.
· The robot cannot be turned off when it is charging. It is recommended to move the robot from the base station, and then
press and hold the power button for 3 seconds to turn it off.
· If the robot cannot be turned off by performing step 1, press and hold the power button for 10 seconds to forcibly turn off
the robot. If the problem persists, please contact after-sales service.
· The battery is low. Recharge the robot on the base station and try again.
· The temperature of the battery is too low or too high. It is recommended to use the robot in environments with an ambient
temperature above 0°C and below 40°C.
The robot will not charge.
· The base station is not connected to power, please make sure both ends of its power cord are correctly plugged in.
· The contact between the charging contacts on the base station and the robot is poor, please clean the charging contacts.
The charging speed is
slow.
· It takes about 6 hours to fully charge the robot when its battery is low.
· If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow down
to extend the battery life.
· The charging contacts on both the robot and the base station may be dirty, please wipe them with a dry cloth.
The robot fails to connect
to Wi-Fi.
· The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network is correct.
· The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi connection.
· The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
· The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as instructed.
The noise increases while
the robot is operating.
· Check whether the dust box's filter is clogged. If so, clean it or replace it.
· A hard object may be caught in the main brushes or the dust box. Check and remove any hard objects.
· The main brushes or the side brush may become tangled. Check and remove any foreign objects.
· Switch the suction mode to Standard or Quiet.
The robot cannot find
and return to the base
station.
The robot moves without
following the set route.
· Objects such as power cords and slippers should be organized before using the robot.
· Working on wet slippery surfaces may cause the main wheel to slip. It is recommended to dry any wet areas before using
the robot.
· The route for returning to charge is blocked, e.g. the door is closed.
· The base station is disconnected from power or moved when the robot is not on it. Please connect the base station to the
power supply or place the robot onto the base station to charge.
· There are too many obstructions around the base station. Place the base station in a more open area.
· Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the robot is too far
from the base station, it might not be able to automatically return on its own, in which case you will need to manually
place the robot onto the base station.
· Wipe the signaling area on the base station to remove dust or debris.
The robot gets stuck in
front of the base station
and cannot return to it.
The robot misses the
rooms to be cleaned.
· Check whether there is enough space on both sides or in front of the base station to prevent the robot from being blocked.
· The robot may slip if the floor in front of the base station is overly wet. If so, clean the excess water before trying again.
· It is recommended to move the base station to a different place and try again.
· Make sure the ramp extension plate is installed properly.
· Make sure that the doors of the rooms to be cleaned are open.
· Check whether there is a threshold higher than 2 cm at the door of the room. The robot cannot climb over high thresholds
or steps.
· The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work abnormally.
Please try drying the floor before using the robot.
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