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EN EN FAQ
Specifications
Problem Type
Solution
Robot
Auto-Empty Base
Model
RLD11GD
Model
RCDD1
There is something wrong with the Wi-Fi connection. Reset Wi-Fi and download the latest version of the Dreamehome App,
and then try reconnecting.
Battery
3200 mAh (Nominal Capacity)
Location permission is not open. Please ensure the location permission on the Dreamehome App is enabled.
Rated Input
220-240 V
50-60 Hz
Robot cannot connect to
Wi-Fi
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
Charging Time
Approx. 6 hours
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
Rated Output
19.8 V
1 A
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Rated Voltage
14.4 V
Check whether there is water inside the water tank.
Rated Power
600 W
Clean the mop if it becomes dirty.
Rated Power
46 W
Make sure the mop pad is installed correctly according to the user manual.
No water comes out of
the mopping module, or
only a little bit comes out
Clean the blowhole on the top of the water tank.
Operation Frequency
2400-2483.5 MHz
Under normal use of condition, this equipment should be kept a separation
distance of at least 20cm between the antenna and the body of the user.
Maximum Output Power
＜ 20 dBm
DND mode prevents the robot from performing auto-empty tasks.
Robot returns to the base
without performing auto-
empty tasks
When the robot has been performing auto-empty tasks for a period of time, or when the air duct does not function smoothly,
the auto-empty duration will be extended to prevent blockage.
The auto-empty duration
can be unacceptably
long sometimes
The upper cover of base
fails to be closed
Check whether a dust collection bag is installed. If not, install one.
WEEE Information
For more information, open the Dreamehome App, enter the device page, and then tap " " > "Help" to learn more details. (Due to upgrades of the app, the actual
operations may differ from the directions in this manual.)
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed
with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a
designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities.
Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the
installer or local authorities for more information about the location as well as terms and conditions of such collection points.
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