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Routine Maintenance
FAQ
Clean the Air Duct
Problem Type
Solution
If the air duct is blocked, please clean it according to the following steps.
3. Reinstall the air duct cover as shown in the diagram.
1. Unscrew mounting screws on the air duct cover and remove the cover plate.
Robot does not turn on
The battery level is low. Recharge the robot on the base, then try it again.
The ambient temperature is too low (below 0° C) or too high (above 40° C). The operating temperature of the robot is 0° C to 40° C.
Robot cannot recharge
The base is not receiving power. Please confirm that both ends of the power cord are plugged in correctly.
Poor contact. Clean charging contacts of the base and robot.
There are too many obstructions around the base. Place the base in a more open area.
Please clean the signaling area of the base.
Robot cannot return to the
base
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the base, it might not be
able to automatically return on its own, in which case you need to manually place the robot onto the base.
Robot is malfunctioning
Turn off the robot and then reactivate it.
Robot is making a strange
noise
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot and remove any
debris.
2. Check whether the air duct is blocked by foreign objects. If any, clean them.
The dust bin is full. Please clean the dust bin and dust intake.
Robot Restarting
The filter is blocked. Please clean it.
Robot no longer cleans
efficiently or leaves dust
behind
A foreign object is caught in the main brush. Please clean it.
If the robot stops responding or cannot be turned off, press and hold down
the button
for 10 seconds to forcefully turn it off. Then press and hold the
button
for 3 seconds to turn the robot on.
Robot does not perform
scheduled cleaning
The robot has low battery. Scheduled cleaning will not start unless the robot has been recharged in time.
Battery
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
Robot doesn't resume
cleaning after charging
The robot does not resume cleaning when it is manually recharged or placed onto the base.
The robot contains a high-performance lithium-ion battery pack. Please
ensure that it remains well-charged for daily use to maintain optimal
battery performance. If the robot is not used for an extended period of
time, turn it off and put it away. To prevent damage from over-discharging,
the robot should be recharged at least once every three months.
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