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EN EN Troubleshooting
Routine Maintenance
Mop Pad
Charging Contacts and Signaling Area
Problem
Solution
Problem
Solution
Remove the mop pad from the mop pad holder to replace it.
Clean the charging contacts and the signaling area with a soft and dry cloth.
The route for returning to charge is blocked, e.g. the
door is closed.
The battery is low. Recharge the robot on the base and
try again.
The robot
will not turn
on.
The temperature of the battery is too low or too high.
It is recommended to operate the appliance at a
temperature between 0° C (32° F) and 40° C (104° F).
The base station is disconnected from power or moved
when the robot is not on it. Please connect the base
station to the power supply or place the robot onto the
base station to charge.
The base station is not connected to power, please
make sure both ends of its power cord are correctly
plugged in.
Battery
The robot
cannot find
and return
to the base
station.
The robot will
not charge.
The contact between the charging contacts on the
base station and the robot is poor, please clean the
charging contacts.
The robot contains a high-performance lithium-ion battery pack. Make sure
that the battery remains well-charged for daily use to maintain optimal
battery performance. If the robot is not used for an extended period of time,
turn it off and put it away. To prevent damage from over-discharging, charge
the robot at least once every three months.
There are too many obstructions around the base
station. Place the base station in a more open area.
Moving the robot may cause it to re-position itself, and
it will recreate a map if re-positioning fails. If the robot
is too far from the base station, it might not be able
to automatically return on its own, in which case you
will need to manually place the robot onto the base
station.
Auto-empty Vents
Check whether there is any foreign object at the
connectors of the robot and remove the foreign object
if any.
Wipe the signaling area on the base station to remove
dust or debris.
Clean the auto-empty vents of the robot and the base station with a soft and
dry cloth.
The Wi-Fi network password is incorrect. Make sure
the password used to connect to your Wi-Fi network is
correct.
Check whether there is enough space on both sides or
in front of the base station to prevent the robot from
being blocked.
The robot does not support a 5 GHz Wi-Fi connection.
Make sure the robot is connected to a 2.4 GHz Wi-Fi
connection.
The robot may slip if the floor in front of the base
station is overly wet. If so, clean the excess water
before trying again.
The robot
fails to
connect to
Wi-Fi.
The Wi-Fi signal is weak. Make sure the robot is in an
area with good Wi-Fi coverage.
The robot
gets stuck in
front of the
base station
and cannot
return to it.
It is recommended to move the base station to a
different place and try again.
The robot may not be ready to be configured. Please
exit and re-enter the app, and then try again as
instructed.
Make sure the ramp extension plate is installed
properly.
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