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Troubleshooting
Routine Maintenance
Mop Pads
Used Water Tank
Problem
Solution
Remove the mop pads from the mop pad holders to replace them.
1. Remove the used water tank, open its cover and pour out the
used water.
The robot will not
turn on.
The battery is low. Recharge the robot on the base and try again.
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a
temperature between 0℃ (32℉) and 40℃ (104℉).
The robot will not
charge.
The base station is not connected to power, please make sure both ends of its power cord are correctly
plugged in.
The contact between the charging contacts on the base station and the robot is poor, please clean the
charging contacts.
Check whether there is any foreign object at the connectors of the robot and remove the foreign object if
any.
2. Rinse the used water tank with clean water, and use the provided
cleaning tool to clean the inner wall of the used water tank.
Battery
The robot fails to
connect to Wi-Fi.
The Wi-Fi network password is incorrect. Make sure the password used to connect to your Wi-Fi network
is correct.
The robot does not support a 5 GHz Wi-Fi connection. Make sure the robot is connected to a 2.4 GHz Wi-Fi
connection.
The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
The robot may not be ready to be configured. Please exit and re-enter the app, and then try again as
instructed.
The robot contains a high-performance lithium-ion battery pack.
Make sure that the battery remains well-charged for daily use to
maintain optimal battery performance. If the robot is not used for
an extended period of time, turn it off and put it away. To prevent
damage from over-discharging, charge the robot at least once
every three months.
The robot cannot
find and return to
the base station.
The base station is disconnected from power or moved when the robot is not on it. Please connect the
base station to the power supply or place the robot onto the base station to charge.
There are too many obstructions around the base station. Place the base station in a more open area.
Moving the robot may cause it to re-position itself, and it will recreate a map if re-positioning fails. If the
robot is too far from the base station, it might not be able to automatically return on its own, in which
case you will need to manually place the robot onto the base station.
Wipe the signaling area on the base station to remove dust or debris.
Note: The float ball in the used water tank is a movable part. Do not apply
too much force when cleaning it to avoid damaging it.
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