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EN EN Troubleshooting
Troubleshooting
Problem
Solution
Problem
Solution
The robot misses the
rooms to be cleaned.
Make sure that the doors of the rooms to be cleaned are open.
The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work
abnormally. Please try drying the floor before using the robot.
The robot gets stuck in
front of the base station
and cannot return to it.
Check whether there is enough space on both sides or in front of the base station to prevent the robot from
being blocked.
The route for returning to charge is blocked, e.g. the door is closed.
The robot may slip if the floor in front of the base station is overly wet. If so, clean the excess water before
trying again.
It is recommended to move the base station to a different place and try again.
Make sure the ramp extension plate is installed properly.
The robot will not
resume cleaning after
charging.
Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming
cleaning.
The robot will not resume cleaning after you manually place the robot on the base station or send the
robot to charge via the app or the button
.
The robot will not turn
off.
The robot cannot be turned off when it is charging. It is recommended to move the robot from the base
station, and then press and hold the button
for 3 seconds to turn it off.
If the robot cannot be turned off by performing step 1, press and hold the button
for 10 seconds to forcibly
turn off the robot. If the problem persists, please contact after-sales service.
The station cannot
automatically empty
the dust box.
Check whether the dust bag in the dust tank is full.
If the dust bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the
base station, or the dust box. If any, clean the blocked part in time.
The charging speed is
slow.
It takes about 3.5 hours to fully charge the robot when its battery is low.
If you operate the robot at temperatures outside of the specified range, the charging speed will
automatically slow down to extend the battery life.
The charging contacts on both the robot and the base station may be dirty, please wipe them with a dry
cloth.
The water level in
the washboard is
abnormal.
Check whether the seal on the used water tank is loose or not correctly installed, and manually reset it if
so. If the problem persists, please contact the after-sales service team.
Gently press down on the used water tank to make sure it is installed correctly.
Remove the washboard filter and check whether the sewage drain outlet is blocked and clean it.
Check the cleaning solution. Do not add any liquid other than the officially-approved cleaning solution.
The noise increases
while the robot is
operating.
The mop pad holder
is raised abnormally.
Please remove the mop pad holder to check if there is any foreign object stuck in it, and try to restart the
robot. If the problem persists, please contact the after-sales service team.
Check whether the dust box filter is clogged. If so, clean it or replace it.
A hard object may be caught in the main brushes or the dust box. Check and remove any hard object.
The main brushes or the side brush may become tangled. Check and remove any foreign objects.
Switch the suction mode to Standard or Quiet.
When taking out the clean water tank, some water in the pipe may be left under the tank or around the
seal. This is normal. Please wipe with a dry cloth.
There is water under
the clean water tank
or around the seal.
The robot moves
without following the
set route.
Objects such as power cords and slippers should be organized before using the robot.
Working on wet slippery surfaces causes the main wheel to slip. It is recommended to dry the wet places
before using the robot.
Wipe the bumper window and 3D dual-line laser sensors on the robot with a clean, soft cloth to keep them
clean and unobstructed.
For more support, contact us via https://global.dreametech.com
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