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Fix issues : Hardware issues 323
Phone feels warm or hot
Overview
It's normal for your phone to feel warm, or even hot, depending on how you're using it.
If your phone gets hot, it will slow charging, reduce brightness, and limit other functions until it cools down,
or automatically shut off if it gets too hot.
If your phone is too hot to touch, use a different phone, tablet or computer to contact Motorola support.
Reasons your phone may get warm
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Playing graphics-intensive games in high performance mode for an extended period
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Using GPS navigation
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Tethering or using your phone as a Wi-Fi hotspot
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Using your phone while it's charging
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Fast charging with a high-wattage or wireless charger
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Downloading or uploading large amounts of data, such as during initial setup when copying data from
your old phone, backing up or restoring data, or downloading and updating multiple apps
•
Taking multiple photos or recording high-resolution videos for an extended time
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Using your phone in areas with weak signals for an extended period
Ways to prevent your phone from heating up
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Pause resource-intensive features or apps until your phone cools down
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Use the charger that came with your phone, or a charger that is compatible with your phone
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Keep your phone away from direct heat sources such as electric blankets, heaters, hot air vents or
excessive sunlight
•
Don't charge or use your phone in enclosed or poorly ventilated places, such as on a pillow or blanket,
where heat can quickly accumulate
•
Lower your phone's display brightness
If you're not using or charging it
Sometimes a process can get stuck in the background. If your phone is hot but you're not using or charging
it, turn your phone off and on again. This will stop the previously stuck process and resolve the issue.