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Fix issues : Call and SIM issues 332
Can't answer or the phone doesn't ring
After each troubleshooting step, check to see if your issue is fixed.
Phone doesn't ring or ring loud enough
1.
Check your volume setting.
2.
Look for
in your status bar. If you see it:
to turn Do Not Disturb off. Your phone will ring for incoming
•
Open Quick settings and touch
calls.
•
Make sure your phone is set to screen calls at the appropriate times.
3.
Check that your ringtone is not set to None.
4.
Is your phone connected with a Bluetooth device? If so, all audio is routed to the Bluetooth device.
5.
If you're using a ringtone that you installed, try using a ringtone that came with the phone.
6.
Use safe mode to see if apps you installed are causing the issue and uninstall as needed. Begin with
application types like launchers, task killers or anti-virus apps.
Can't answer ringing phone
1.
Clear the data for the Phone app.
Touch & hold
, then touch
> Storage & cache > Clear storage.
Consistently busy signal
Outbound calls
1.
If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the
call from going through. Try calling again later.
2.
If you hear a fast busy signal every time you call the same number, your number may be blocked by an
app. Try calling from a different number.
Incoming calls
If you have a signal and can make calls but callers tell you they consistently get a busy signal when calling
you, check that you haven't blocked their numbers.
Don't get calls/texts
1.
If aeroplane mode is on, turn it off.
2.
Turn your phone off and then on again.
3.
Check for updates to your phone and messaging app.
4.
Check if a software update is available for your phone.