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en Troubleshooting
Detergent dosage is too high.
Fault
Cause and troubleshooting
or heavy foam
build-up.
Mix one tablespoon of fabric softener with 0.5 litres
of water and pour the mixture into compartment II
(not for outdoor clothing, sportswear or items stuffed
with down).
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
flashes.
The door is not completely closed.
1. Ensure that there is no laundry trapped in the door.
2. Close the door.
Drum cleaning is required.
Clean the drum.
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The display and but-
tons do not respond.
Software fault.
1. Press and hold Mini Load and Silent Wash for
3 seconds to restart the appliance.
2. If the fault occurs again, disconnect the appliance
from the power supply for at least 30 seconds. Un-
plug the appliance from the mains or switch off the
circuit breaker in the fuse box.
Home Connect is not
working properly.
Childproof lock is activated.
Different causes are possible.
1. Reset the appliance network settings.
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2. Set up Home Connect again.
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Go to www.home-connect.com.
The programme does
not start.
The temperature is too high.
Deactivate the childproof lock.
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The programme is
paused or has been
interrupted, but the
door will not open.
Start the
Rinse . programme or wait until the tem-
perature has dropped.
Water level is too high.
The door is locked.
Open the door using the emergency release.
Start the Spin . programme or a suitable draining
programme.
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The door cannot be
opened due to a
power cut.
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Drum jerks after the
programme starts.
Not a fault. An internal motor test is started.
No action required.
Drum rotates, water
does not flow in.
Not a fault. Load detection is active for up to 2
minutes.
No action required.
No water is visible in
the drum.
Not a fault. Water is below the visible area.
No action required.
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