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User Guide
Q2. Why doesn’t my laptop charge when attached to the docking station?
If your laptop does not charge when connected to the docking station;
1. Ensure the external power supply is connected properly to the " " port and the
laptop is properly connected to the port.
2. Ensure the laptop’s USB-C port allows for power charging.
3. Disconnect then re-connect the dock cable to your computer.
Q3. Can I charge my devices via the USB-A port?
While it is possible to charge your devices this way, the USB-A port is primarily
used for data transmission, so charging speeds will be slow. If you want to charge
your devices, please connect to the PD power supply port.
Network Issue
Q1. Why doesn’t the network port/video port function properly?
In order to ensure proper performance from the docking station ports, please
download the driver before use, as the RJ45, HDMI 1, and DP ports are all man-
aged by a single DisplayLink chipset.
Audio Issues
Q1. What functions do the 3.5mm audio port support?
The 3.5mm audio port supports the following functions;
Audio Input/Output
Volume Up/Down
Play/Pause
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