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User Guide
Q3. Why are monitor resolutions unable to reach 8K resolution when connecting
to the HDMI port?
If the monitor resolution is unable to reach 8K resolution with the HDMI port;
1) Ensure your cables are connected to the HDMI 2 port (only HDMI 2 port supports
8K).
2) Ensure both the cable and monitor support 8K.
3) Determine whether your source device (laptop) supports 8K.
Q4. What should I do if I restart my Apple computer and the HDMI 1 and DP
port does not display properly even though images displayed properly
after the first-time driver installation?
If after restarting your Apple computer the monitor doesn’t display
properly;
Step 1: Enter the driver software "DisplayLink Manager" > Check the " Automatic
startup".
Step 2: Enter "System Preferences" > "Users & Groups" > "Login Items", Click the
"+" > select the "DisplayLink Manager".
Step 3: Restart the computer after adjusting the settings as detailed above.
This should enable the docking station’s display functions.
Q5. Is it normal for the connected monitor to display a black screen
before projecting/extending the correct screen after plugging/
unplugging the docking station?
Yes. The monitor will display properly after it completes its EDID reading
for screen size, color properties, frequency range limits, etc. This usually
takes about 10 seconds.
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