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Troubleshooting
Troubleshooting
If an error occurs, the appliance will stop working. Please refer to the following table for
troubleshooting. If the problem persists, please contact the customer service.
Move the appliance gently back and forth
while it is turned on.
A collision or a sharp pull causes
water to enter the motor.
Issue
Possible Cause
Solution
The air outlet
leaks water.
The filter is not completely dry
after being cleaned.
Dry the filter completely before use.
The appliance is out of battery or
its battery level is low.
Fully charge the appliance before use.
The roller brush may be jammed
by large debris.
Remove the roller brush cover to check
and clean the roller brush.
The appliance is in the upright
position.
Recline the appliance backward.
The appliance is not properly
placed on the charging base.
Make sure the appliance is being charged
before enabling the self-cleaning function.
The appliance
does not work.
Overheat protection is activated
due to blockage.
Clear the blockage and wait until the
temperature returns normal.
The used water tank is full.
Empty the used water tank.
Self-cleaning
fails.
Self-cleaning cannot be enabled
if the battery level is lower than
20%.
Self-cleaning can only be enabled while
the appliance is being charged and the
battery level is more than 20%.
The parts are not installed in place.
Ensure all parts are installed in place.
The used water tank is full.
Empty the used water tank.
Re-install or fill the clean water tank.
The appliance
charges slowly.
The temperature of the battery is
too low or too high.
Wait until the battery's temperature returns
normal.
The clean water tank is not
installed in place, or the water in it
is insufficient.
The filter is clogged.
Cleaning the filter.
The suction inlet or tube is blocked
by a foreign object.
Clean the tube and the suction inlet.
The suction
power of the
appliance is
weak.
The air outlet and air inlet of the
charging base may be blocked.
Check and clear the blockage of air outlet
and air inlet.
Poor drying
performance or
strange noise
occurs while
drying.
There is too much dirty water in
the used water tank.
Empty the used water tank.
The motor
is making a
strange noise.
The suction inlet is blocked.
Clear any blockage in the suction inlet.
The dirt sensor is in the tube.
The dirt sensor needs cleaning.
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
Follow the cleaning instructions.
Dilute the cleaning solution with
The cleaning solutionconcentration
is too high.
water at the recommended ratio.
The dust
concentration
indicator is solid
red.
A third-party cleaning solution
Use only the officially-approved
caused a large amount of
cleaning solution.
foam.
Make sure the charging base plug is
inserted in place.
The charging base plug is not
inserted into the electrical outlet
properly.
The display
screen does not
light up while
charging.
The appliance is not properly
placed on the charging base.
Make sure the appliance is properly placed
on the charging base.
Re-install or fill the clean water tank.
The clean water tank is not
properly installed, or the water in
it is insufficient.
No water is
coming out of
the appliance.
It takes 30 seconds to dampen the
brush roller.
Check again after a while.
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