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Troubleshooting
SYMPTOM
SOLUTION
Check the earbud fit using a mirror (see page 14). For best
sound quality and microphone performance, adjust the earbuds
so that they’re at about a 45° angle on your ears. If they don’t feel
comfortable or secure, slide them up or down slightly to find the
best position for you.
Too much bass
Adjust the bass level using the Bose app (see page 19).
Try sliding the earbuds up slightly so that the speaker is further
away from your ear canal.
Check the earbud fit using a mirror (see page 14). For best
sound quality and microphone performance, adjust the earbuds
so that they’re at about a 45° angle on your ears. If they don’t feel
comfortable or secure, slide them up or down slightly to find the
best position for you.
Too little bass
Adjust the bass level using the Bose app (see page 19).
Try sliding the earbuds down slightly so that the speaker is closer
to your ear canal.
Slide the quieter earbud down slightly on your ear until it matches
the volume of the other earbud.
Audio volume is
different between
earbuds
Using the Bose app, calibrate Immersive Audio to better match
the position of the earbuds on your ears. You can access this
option from the Settings menu.
Immersive Audio
doesn't sound right or
feels too close to you
The earbuds may be angled too far downwards towards your
mouth or chin. Check the earbud fit using a mirror
(see page 14). For best sound quality and microphone
performance, adjust the earbuds so that they’re at about a 45°
angle on your ears. If they don’t feel comfortable or secure, slide
them up or down slightly to find the best position for you.
Try another phone call.
Clear any debris or wax buildup from the microphone ports (see
page 44).
Microphone doesn’t
pick up sound
Try another compatible device.
Move to a quiet location and try again.
Disable the Bluetooth feature on your device and then re-enable.
Clear the earbud device list (see page 36). Delete the earbuds
from the Bluetooth list on your device, including any duplicate
listings labeled LE (Low Energy). Connect again (see page 12).
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