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Troubleshooting
SYMPTOM
SOLUTION
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30). Remove
the earbuds.
If you customized your shortcut to be on a specific earbud, make
sure you press and hold the button on the correct earbud.
Can’t adjust the mode
If you customized your shortcut to be on a specific earbud, use
the Bose app to assign the shortcut to the other earbud and try
again. Visit: support.Bose.com/UOE
support.Bose.com/UOE to see how-to videos.
Use the Bose app to adjust the mode. You can access this option
from the product control screen (see page 12).
Difficulty hearing caller
while on a phone call
Increase the volume using your device.
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30). Remove
the earbuds.
Earbuds don’t respond
Reboot the earbuds and charging case (see page 56). If that
doesn't work, restore the earbuds to factory settings
(see page 57).
For multi-press functions, vary the speed of presses.
Make sure your music app supports the function.
If the earbuds have been exposed to high or low temperatures, let
the earbuds return to room temperature.
Earbuds don't respond
to button presses
If Auto Volume is enabled, see “Adjusting volume has minimal
effect while Auto Volume is enabled” on page 53.
Connect a different device and try again.
Reboot the earbuds and charging case (see page 56).
Make sure you have set a shortcut using the Bose app
(see page 20).
If you customized the shortcut to be on a specific earbud, make
sure you press and hold the button on the correct earbud.
Can’t access shortcut
If you customized your shortcut to be on a specific earbud, use
the Bose app to assign the shortcut to the other earbud and try
again. Visit: support.Bose.com/UOE
support.Bose.com/UOE to see how-to videos.
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