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MY BOOK DUO
USER MANUAL
Troubleshooting
1 10
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting section
or visit our support website at http://support.wd.com and search our knowledge base for
more help.
Installing, Partitioning, and Formatting the Drive
How to
Answer ID
Recover from a “Password Mismatch” error condition after replacing a
drive
11439
Recover from “Insufficient Capacity” or “Not Supported” error
conditions after installing a used drive as a replacement
11440
Recover from an “Unknown” configuration error after installing
mismatched drives
11441
Partition, and format a WD drive on Windows (8, 7, Vista) and Mac
OS X
3865
Convert a Mac OS X GPT partition to an NTFS partition in Windows 7
or Vista
3647
Download software, utilities, firmware updates, and drivers for WD
products (from the Downloads Library)
1425
Format a WD external hard drive in FAT32* (to use Windows or Mac
OS X)
291
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create par-
titions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32
when reformatting the drive, download the External USB/FireWire FAT32 Formatting Util-
ity from http://support.wd.com/product/download.
Windows users can avoid these size limitation by formatting the drive to NTFS using
either the Windows Disk Management utility or similar third-party software. For further
details, see:
Answer ID 291 at http://support.wd.com
Article IDs 314463 and # 184006 at support.microsoft.com
The appropriate third-party software documentation or support organization
Frequently Asked Questions
Q: Why is the drive not recognized under My Computer or on the computer desktop?
A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers
are installed before connecting your WD USB 3.0 external storage product. The drive
is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller
drivers are installed. Contact the adapter card manufacturer for installation
procedures.
TROUBLESHOOTING – 72